We understand the complexities around managing high density residential buildings. The Facilities Manager bears the responsibility for overseeing all operational requirements of the building, ensuring that residents experience the full benefits of the Common Property in a secure and compliant manner, all the while ensuring the needs of the Owners Corporations are satisfactorily met.

It is the ultimate juggling act and our team are well versed in dealing with any challenge or mitigating unforeseen issues through a proactive building management approach.

Concierge's are pivotal to a positive resident experience...Our team of concierges provide an accessible and customer-centric concierge service, delivering the full suite of advantages one would anticipate from a personalised concierge service within a hotel setting.

Our Concierge operates in close collaboration with the on-site Facilities Manager and Caretaker, ensuring not only resident concierge services but also extending access to comprehensive building management services. This collaborative approach guarantees a seamless and enhanced experience for all residents.

Directly employed by Fortstone, our cleaners are highly trained and upskilled. Fortstone places significant emphasis on the crucial role of our cleaning personnel, whom we proudly designate as caretakers within the building operations team.

Our caretakers undergo comprehensive training and heightened awareness to proactively identifying and addressing maintenance issues, flagging security concerns, and prioritising resident wellness as part of day-to-day duties.

Regular internal and external training is provided to our caretakers to ensure they possess the knowledge to discern and apply the most suitable cleaning equipment and products. This meticulous approach guarantees that optimal cleanliness and maintenance standards are consistently maintained with sustainability at the core of every task.

Prevention is Better than Cure….Fortstone’s Preventative maintenance programs are designed around the philosophy that prevention is better than cure, especially when it comes to expensive breakdowns, preventable property damage and total failure of common property assets.

Service frequency and the type of preventative maintenance tasks varies depending on the equipment being maintained, its frequency of use and operational environment.

Maintained and monitored through Fortstones asset management software, the committee remains well informed at a detailed or high level of information.

With a portfolio of Preventative Maintenance Programs that are administered through a customisable asset management system, we are confident that a tailored Preventative Maintenance Program will save your common property from the expense and hassle of unforeseen breakdowns and inconveniences to residents.

Fortstone's building maintenance team comprises various skilled trades, providing a single point of contact for all your property and in-home maintenance needs.

Our Fortstone personnel not only possess the required skills but also exhibit a strong customer-centric approach, working in a neat and orderly fashion that respects our customers' homes and common property.

Coordinated by our dedicated helpdesk, which manages access, scheduling, and updates is a worry free experience for our customers.